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Frequently Asked Questions

I cannot see a menu item. Why?​

The pages you see depend on your permissions and the features enabled for your company. Contact your company's administrator, who can grant you access to further pages in user management.

I forgot my password.​

Click Forgot your password? on the sign-in page and follow the steps under Forgot your password?.

How do I change the language?​

Open your profile, select the language under Language and click Save.

I work for several companies. How do I switch?​

Select the company in the Tenant field at the bottom of the sidebar. The field only appears if you have access to more than one tenant.

My change to a customer or card does not reach the station.​

After saving, the Transferring changes to stations dialog shows whether the transfer to each station succeeded. If a station was unreachable, save the customer or card again later. With Send Customer to Station under Customers you can send all customers to all stations again.

Support​

You can reach Dedomenon support:

Please describe as precisely as possible on which page the problem occurs and what you were doing. A screenshot helps us too.